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102 Brock St, Macclesfield SK10 1DQ, UK – 01625 424524
Good service, quality work and friendly staff.
211 Park Ln, Macclesfield SK11 8AA, UK – 01625 422439
A cracking dental practise with well trained dental staff,been going 10 years now and love the new updates. Esp email reminders and would happily recommend to friends.easy to find parking in local streets.all on the ground floor so makes it easer for access.
43 Great King St, Macclesfield SK11 6PN, UK – 01625 425838
After developing a painful tooth over the weekend, I desperately needed a solid opinion on what to do with it. I have not visited a dentist for 4 years but they managed to somehow squeeze me in to what seemed to be an already busy schedule the very next day because of my pain. Emails were responded to quickly and the reception staff had time to give me some brief advice even though I visited right at closing time. I had an appointment with Richard Heathcote who logically problem solved his way to the heart of the issue due to my pain being very misleading and counter-intuitive. Once the problem was identified, I was given the options and consequences clearly and lots of help making my decision on the next steps. All the complex X-Rays and other technical jargon was broken down into simple terms that even a child could understand and we went into lots of detail and analysis. All the worst-case scenarios were covered and safety protocols followed exactly. In the end, unfortunately I had to lose a tooth but was fully educated throughout and involved in the journey to the conclusion, which was customer service straight out of a textbook. I had some emotional attachment to keeping the tooth but the overwhelming case presented to me helped me look at the hard facts and chose the right path for the greater good of my mouth. The tooth was examined briefly to show me what exactly had happened and all questions answered. The appointment overran a little but I wasn't rushed out and dizziness was treated properly before I was allowed to leave for my own safety. Finally, after the treatment, all the necessary recovery advice was explained clearly and printed out for me. On a personal level, everyone was professional, friendly & genuine. From start to finish, there really isn't anything I could improve or fault. I was fortunate enough to get NHS treatment but was willing to pay almost any price to get a simple appointment. Upon contacting two other recommended practices in a panic, I was treated like a nuisance & found them to be very dismissive and unsympathetic with no advice phone-lines given or guidelines on how to solve the problem or where else to go. Other practices in the area could learn a lot from how Heathcote operate.